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Groupon Users FAQ
What areas do you service?
We service Katy to downtown Houston and down into Sugarland. Here is a list of our current zip codes we service:
77001 77002 77004 77005 77006 77007 77008 77010 77018 77018 77019 77020 77022 77024 77025 77027 77030 77031 77035 77040 77041 77042 77043 77046 77052 77054 77055 77056 77057 77063 77072 77077 77079 77080 77081 77082 77083 77084 77091 77092 77094 77096 77098 77201 77203 77210 77212 77215 77219 77224 77225 77257 77230 77235 77237 77242 77243 77244 77248 77249 77252 77253 77254 77255 77256 77257 77263 77265 77266 77270 77276 77277 77279 77282 77284 77297 77299 77401 77402 77407 77450 77459 77477 77478 77479 77489 77494 77498
What is your cancellation policy?
We certainly undersand that things happen. But our cleaners rely on a full schedule so if for some reason we are "locked" out of the home when we arrive we normally charge a $50 lockout fee. This fee goes 100% to the cleaners for their time. So for groupon users this will essential lead to the loss of your groupon coupon. For the same reason we also require a 48 hour cancellation policy. If you cancel with less than 48 hours notice this will also, unfortunately lead to a loss of your groupon coupon.
What does the Groupon Coupon include?
We will clean 3 rooms in your home. Please remember that even in open floor plan, apartments or lofts, each area of your house has a distinct name. If it has a name then it is considered a room. At the time of your scheduling you can choose to add additional rooms for the groupon rate of $15 per room plus tax. We will require a credit card to schedule the additional rooms and please remember there will be a separate charge for these rooms.
How do I schedule?
Due to the overwhelming response we predict our phone will ring off the hook for the first 4 weeks! Needless to say this can be a little frustrating for scheduling. So please go to our Groupon Form and submit it to us. We will process each submission in order so that guarantees you a spot in line! Please allow at least 48 hours or longer for us to get back with you. We will be working hard to process all requests as quickly as possible. We also begin scheduling cleans 2 weeks out from the end of the Groupon. As the schedule fills up the date will increase. Scheduling is based on availability! But dont worry you have up to 6 months to use the Coupon!
What kind of cleaning can I expect?
We will thoroughly clean 3 areas of your home. Click on this checklist of the services provided.
What do I need to do before you come to clean?
If you have excessive clutter it would be best to box it up or move it to an area not being cleaned. The cleaners will focus on areas they can reach. To get a good deep down clean they will need access to countertops, floors and table tops.
Do you provide all the equipment?
Yes! We provide all the equipment. We carry some of the most advanced cleaning tools in the business including: Dry Steam Vapor cleaner, Proteam Vacuums, microfiber cleaning cloths. All we need is a home to clean.
Anything else?
We want to make sure we meet your expectation for the clean. Please keep in mind on this normal clean we dont move furniture or large appliances. The cleaners can only move something less than 20 lbs. Also, they dust or wipe bookshelves. If you need everything on a shelf or counter removed cleaned and replaced it will take extra time and may have an extra charge. Cleaning inside of ovens, refrigerators or windows is also extra and not included in the cleaning.
Should I tip?
It’s up to you, but the cleaner would appreciate it very much!
Anything else I need to know?
Please read our regular FAQ Section.
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